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Collector EI
Seminar at
CLS
Collector EI USING EMOTIONAL INTELLIGENCE TO DRIVE RESULTS
Date: to be
announced, followed by four weeks of remote teleclasses.
Time: 9— 4:30 p.m.
EST
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What is Emotional Intelligence (EI)?
The Harvard Business Review and numerous independent
studies describe Emotional Intelligence as one of the key predictors of
business success. Emotional Intelligence is typically seen as one’s
ability to recognize and manage one’s emotions, and recognize other
people’s emotions and manage one’s relationship with them. People who
have high EI levels are typically better at managing stress, building
rapport, working in teams, and influencing others.
Organizations such as American Express Financial Advisors
have successfully implemented EI training programs for nearly 20 years.
Recent research has demonstrated that Debt Collectors with high EI
levels display better collection results!
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Who should attend Collector EI?
Collector EI is designed to help good collectors become
great collectors! Collectors with some on-the-job experience who could
benefit from increased collection levels, better stress management, and
better rapport building with debtors and colleagues typically benefit
the most from the program.
For more
information call today!
Telephone:
1-800-435-7257
Email:
info@CLS-HC.com
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This intensive
seminar will increase the collectors’:
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Emotional
self-awareness
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Assertiveness
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Appreciation for work
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Independence
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Problem
solving
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Optimism
Guaranteed result:
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More
motivated, focused and productive collectors
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More cooperative debtors
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Better collection results
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Better bottom line performance
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