Comparison shopping for office automation involves more than an evaluation of the software itself. Once you decide to install a system, you will be establishing a long term relationship with the system vendor. Accordingly, the business philosophy of the system vendor is likely to be (and should be) an important factor in your decision making. Especially among the leading systems, it is often this philosophy -- or way of doing business --  that is the major difference between vendors, and therefore between the systems.

Presented here is our Commercial Legal Software "10 Commandments" philosophy for doing business with our customers. We are proud to document and present this critical information for your use in making the most informed choice in automating your office. Like our fine software, we feel that our business philosophy helps set Commercial Legal Software apart from all others. Of course, if you should have any questions about any of our positions or policies, please call us at 1-800-HELP-CLS (435-7257) for additional information and clarification.

1. Our standard license agreement includes a six-month money back guarantee that can be exercised by the customer at the customer's sole discretion (license fee only + travel expenses are not included in the guarantee).
2. Our standard license agreement provides for full system source code to be maintained at the customer site at all times after full payment of the license fee, and after expiration of the six month guarantee period.
3. Full support and enhancements are included for one full year from initial installation, without additional cost to the customer.
4. A minimum of five days of training are included with each new license (plus travel).
5. Customer participation in our annual support and enhancements contract is optional. Non-participants are billed on an incident basis for telephone support, and they do NOT receive annual enhancements, but they DO receive telephone support.
6. We do NOT insist that you buy everything for your system from us. In fact, we do not sell computer hardware.  We are happy to work with the customer's hardware supplier.
7. The cost of our annual support contract is NOT linked to the customer's volume of business. Our job is to install and support our software. The customers' jobs are to increase their business, and with us, the two are unrelated. Therefore, the cost of our support does not increase as the customer's claims volume increases. We sincerely hope that Collection-Master will help you to grow your business. When that happens, you will NOT be required to pay a higher annual support fee for the same system, just because your business has increased.
8. We do NOT maintain constant, unsupervised access to our customer's systems via remote access, and we especially do NOT monitor the performance of our customer's collection activities. Whenever we need to contact our customer's system via the internet, it is ONLY when the customer is in the office, and/or has specifically authorized our remote access. At CLS, our philosophy is that the customer's system and the customer's data is the customer's business, not ours. Our only interest and concern should be (and is) the customer's satisfactory use of our software.
9. Only users are invited to our user meetings. Prospects are NOT invited. We feel that our time at our user meetings should be dedicated to helping our existing users get more from their investment in Collection-Master, and should not be used as a marketing opportunity for our company.
10. Our license agreement does NOT give us the right to come into the customer's system via remote access and disable the system in our customer's office. Once the customer has paid our license fee, the system is the customer's to use, and we may never disable the customer's system for non payment of the annual support, or any other reason. We do have the right to revoke the license, in writing, for any violations of our license agreement, but we do NOT have the right to electronically disable the entire system in the customer's office.

At Commercial Legal Software we feel that our software, Collection-Master, is the finest, most mature, feature-rich, and highly evolved system of its kind. We also feel that our philosophy of business is fair and straightforward, allowing the customer to control the relationship with our company, not the other way around. All system vendors do NOT take the same approach.

We feel very strongly that the closer you look at a system and the company policies, the more comfortable you will feel with Collection-Master and Commercial Legal Software, Inc.