CLS Marketing Department

The CLS Marketing department is open Mondays through Fridays from 9:00 a.m. to 5:30 p.m. (Eastern Standard Time). Nicholas D. Arcaro is the Director of Marketing.

email:  CLS Marketing Director

phone: 1-800-435-7257 ext. 240

CLS Sales Office

The CLS Sales office is open Mondays through Fridays from 9:00 a.m. to 5:30 p.m. EST.

email: Nick Arcaro (CLS) Sales

phone: 1-800-435-7257 ext. 240

cell: 973-464-4444 

Support Call Guidelines

• When you call CLS Technical Support, please be prepared to answer any diagnostic questions that a CLS support representative may ask.

• If your problem regards the setup of Collection-Master, please know when the problem started and who it affects.

• If you got a specific error code, note the code, line number, and program, and be prepared to duplicate the error when you speak with a support technician.

• If you have incorrect financial figures, please fax or email us any relevant information (e.g. report printouts with bad figures circled and annotated) on top of calling to report the problem.

• If your bank account is out of balance, please fax us the current totals from the End of Day report, the current totals from the Account Ledger report, and the current (bad) and prior (good) Reconciliation Work Sheet screen prints.

• When you leave a voicemail or send an email or fax, please be as detailed as possible in describing the problem, including what appears on the screen when the problem arises.

• Remember, the more information that you present to us, the more scenarios we can rule out as a possible cause to your problem, which ultimately speeds up the problem-solving process.